Returns & Refund Policy

At Haus Holy, we aim to provide you with high-quality, faith-inspired products you'll love. Since our items are printed on demand through our trusted partner, Printful, each order is custom-made just for you. Please read our returns and refunds policy carefully.

If your order arrives damaged, defective, or incorrect due to a mistake on our part or Printful's, we will gladly make it right. Please contact us within 14 days of receiving your item with the following information:

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• Your order number

• Photos of the damaged or incorrect item

• A description of the issue

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We will review your request and work to resolve it as quickly as possible.

Because our products are made to order, we unfortunately cannot accept returns or exchanges for reasons like incorrect sizing, change of heart, or buyer's remorse. Please double-check product details, sizes, and designs before completing your purchase.

Refunds are only granted in the following cases:

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• Items damaged in transit

• Incorrect items received

• Significant printing defects

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Once your request is approved, we will either send a replacement or process a refund to your original payment method. Please note that it may take a few business days for the refund to appear, depending on your bank or payment provider.

If your package is marked as delivered but you haven't received it, please check with neighbors or your local postal service. If the issue isn't resolved, contact us, and we’ll do our best to assist you.

If you need assistance or have questions about our policy, please reach out to us at hello@hausholy.com. We’re here to help!

Thank you for supporting Haus Holy and helping us share God’s truth through creative, meaningful art!